Services
Choice Technology is proud to offer our clients a variety of services
Choose the perfect plan
Choice Technology Group makes it easy to manage your technology needs with a variety of tailored plans.
GOLD
FULLY MANAGED
- Monthly Rate Plan
- Unlimited Users & Devices
- All systems managed proactively
- Premium Availability
- On-Call Support
SILVER
CUSTOM TAILORED
- Block Rate
- Standard Availability
- Priority Based Service
- System & Backup Monitoring
- Proactive Resolutions
How can we help you?
Tiered Support
Choice Technology Group offers a managed solution through our Tiered Support Model. This model is designed to allow your management team to leverage your information system resources in a coordinated and cost effective fashion. Our methods address concerns such as policies/procedures, personnel and accountability.
We value a long-term relationship in serving our clients’ business needs and are confident we can ensure cost effective technology implementations to support your business’ success. Our impact on your bottom line will prove to be invaluable.
The model is based on designating roles for each level or support and building a system for escalating service requests until their ultimate resolution.
A ticketing system is maintained to track each service request as it moves through the system. Historical data from these tickets provides a knowledge base for resolution of future issues and also provides the accountability that management needs to support current and future cost allocations.
Security
Today’s businesses are faced with the challenge of managing and reducing risk caused by constantly emerging security threats.
Choice Technology Group works with the most current and leading security technology and practices available.
The first step is planning. Choice Technology identifies vital assets and current vulnerabilities and then uses this information to develop an action plan for securing both your servers and network.
Finally, Choice Technology will work with you to establish a risk appropriate response in the event of a security incident.
Enhancements such as spam prevention, content filtering for web and email traffic, and security training are also available.
Administration is the day-to-day routine of your business. Boring? Maybe. Necessary? Absolutely!
Choice Technology Group applies our tiered management structure to ensure that “all your i’s are dotted and your t’s are crossed.” Here are some of the administration tasks we cover to keep your system running smoothly.
- Onboarding & Offboarding
- Hardware/Software Inventory
- Daily Backups
- Office 365 & Google Workspace Licensing/Mailbox management/etc…
- Password Policy Enforcement
- Computer Configuration & Setup (New workstation builds/resets/maintenance/etc…)
- Copier & Printer Networking/Driver Installation
- User Permissions
- Operating System & Software Updates (Including accounting packages)
Monitoring
Choice Technology Group’s monitoring system is our intelligent eyes and ears. We constantly monitor your entire network to catch small problems before they become big ones. Choice Technology is the first to know if your servers, applications and IT services are experiencing outages, performance degradation or approaching critical availability thresholds.
Wouldn’t you rather have us call to tell you that the glitch in your file or mail server has been fixed before you or your customers even know that there was a problem?
Here is a list of some of the items that we monitor:
- Virus Protection and Intruder Alert
- File Systems, Memory and CPU Usage
- Backup Status
- Network Status and Performance
- Critical Processes and Services
- Event Log Errors
- Office 365/Google Workspace Outages
Planning
At Choice Technology Group we are always working with the latest technology. We can help you make the best choices for your business based on your individual needs and focus.
We can work with you to identify stake-holder requirements. Priority is given to “must have” features while at the same time keeping your team’s “wish list” in mind for future development.
A major benefit to your senior management is the use of historical and current data to accurately forecast system upgrades and develop a long term IT plan.
Special Projects
Have you ever needed expertise for projects beyond your in house skills? Don’t despair! At Choice Technology Group, we can provide them tailor made for your project. Our team has expertise in a wide array of fields.
We’ll work with you to create a plan suitable for your needs and budget.
Interested in a free consultation?
Let's Talk!
Send us an email or give us a call to schedule a no cost consultation to assess your requirements.