our services.

Services - tiered support

Choice Technology Group offers a managed solution through our Tiered Support Model. This model is designed to allow your management team to leverage your information system resources in a coordinated and cost effective fashion. Our methods address concerns such as policies/procedures, personnel and accountability.

We value a long-term relationship in serving our clients’ business needs and are confident we can ensure cost effective technology implementations to support your business’ success. Our impact on your bottom line will prove to be invaluable.

The model is based on designating roles for each level or support and building a system for escalating service requests until their ultimate resolution.

A ticketing system is maintained to track each service request as it moves through the system. Historical data from these tickets provides a knowledge base for resolution of future issues and also provides the accountability that management needs to support current and future cost allocations.